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1. PURPOSE, JURISDICTION AND APPLICABLE LAWS
The general conditions of use regulate the retail sale of products on this website (addictedusa.com) dedicated to the sale of men's fashion, owned by MMCL LLC dba AddictedUSA (to be refered to as AddictedUSA. The contact email address is sales@addictedusa.com. Office hours: Monday to Friday 9:00 - 17:00 hrs CST.
The following general purchase conditions apply to all users who make use of this website and the sales made on this website (addictedusa.com). By placing an order, you unreservedly accept these general conditions of purchase and all its clauses. Your agreement regarding the general conditions of purchase does not require any handwritten signature on your part, ordering via the internet constitutes acceptance of these terms. Unless otherwise stated, AddictedUSA's online records are evidence of your orders and payments. Your order will only be taken into account after confirmation of payment by MMCL LLC dba AddictedUSA.
The sales contract is made up of the general terms and conditions applicable during the order and the purchase of the order. You can modify your data before making your purchase.
2. PERSONAL DATA
As part of the use of the website and its services, your personal and browsing data may be collected, either directly from you or indirectly (such as the url links from which you can access the website, your internet service provider and/or your protocol or IP address). In addition, your personal collected data is also necessary for AddictedUSA in order to open your account, manage your order, or follow-up and, if necessary, to send you commercial offers by email.
As part of browsing our website, cookies may be installed on your computer. Cookies are small files that do not identify the user but it records information related to browsing on a website. The data collected is used to facilitate and enhance subsequent navigation on the website as well as to measure various statistics.
Your data is part of an automatic file of AddictedUSA. Your data will be used to manage purchases in progress and will be provided to the transport company in charge of your shipment, and will be kept to prove the relationship between the customer and AddictedUSA, for as long as necessary for monitoring and liability purposes. Your data may be shared with 3rd party partners as part of promotions and sales activities.
3. PURCHASE PROCESS
The purchase process on our website is very simple and consists of a few steps.
FIRST: it is necessary to register on our website to buy products. To do this, you must fill out the registration form. Create an account with your personal data and your address. Your username will be your email and you can choose your own password.
SECOND: once you have logged in with your username and password, you will be able to add products to your cart. Once you have all the products you want to buy in the cart, proceed to make the payment to confirm your purchase.
THIRD: AddictedUSA will send an email to the user within a maximum period of 24 hours, confirming the purchase. An order reference number will be assigned and sent within the email, which will also detail the product, the price and the shipping costs. Once we ship your order, you will receive a notification email that will include the tracking link through which you can check the shipping status of your order.
FOURTH: the order confirmation sent via email by AddictedUSA is not a valid invoice, it is only proof of purchase. You will find the invoice within your profile.
AddictedUSA provides information (photos, texts and content) as accurate as possible on the website. AddictedUSA cannot guarantee the absence of inaccuracies or differences resulting from the nature of the internet and the configuration of your computer or your browser. For any request and verification, we invite you to contact us directly.
4. OFFERS, PROMOTIONS AND GIFTS
We carry out various and different offers and promotions on our website. Keep in mind that the offers and promotions are not cumulative with each other, including promotional discount coupons, affiliate coupons and any other coupon associated with a promotion or discount. The coupons that can be combined with other offers and promotions are those of the gift cards and those provided by our staff due to an exchange or return. Only one promotion can be used for each order placed.
In the event that a promotion is in force that requires entering a discount coupon code, and the customer does not enter it at the time of placing the order for whatever reason, unfortunately we will not be able to apply that discount later. In order to enjoy the offers and promotions that require a discount coupon, the customer must ALWAYS enter the code during the payment process at the time of placing the order.
Before the payment process, we will offer you a selection of gift products based on the total amount of your order. You can add them to the basket at no cost. The gift products are independent of the promotions and the selection of products to choose varies depending on the total amount of the order, regardless of whether the order has an associated discount coupon or not. AddictedUSA reserves the right to modify, change or cancel the selection of gift products offered as well as the total order amount necessary to obtain them.
5. GIFT CARD
AddictedUSA makes gift cards available to customers that they can purchase to send to friends and family. The gift card can be purchased in a version to print at home or send it to an email of your choice on the date you choose, and more options that you can choose from when adding the gift card to your cart. The gift card can be purchased in the following amounts (or its equivalent in another currency): $30, $50, $75, $150, $200, $300, $400, $500. It can only be used to pay for your purchases on our website addictedusa.com. Gift cards are cumulative with each other.
To use it, the customer must enter the code indicated on the gift card during the payment process so that the discount is applied. The gift card is valid for one year from its issuance, and is non-refundable and non-cancelable. It can be used within the limits of its value or completed with another means of payment in case the purchase is higher than its value.
6. PRICES
The prices of the products listed do not include sales tax to Texas and excludes shipping costs and customs duties (if applicable).
The total price, including taxes and shipping costs, will be visible in the summary of the final purchase. We inform you that we are not responsible for import taxes or tariffs that some countries apply to the entry of foreign shipments. These expenses are borne by the customer.
The prices indicated on the website may be modified at any time. The prices invoiced are those applicable during the order. Promotional offers are valid during the periods indicated on the website.
7. PAYMENT METHODS
The payment methods accepted by MMCL LLC and available on this website are the following:
Debit / Credit Card (through the payment gateways of our payment system providers, Stripe).
PayPal
Accepted bank cards are VISA, MASTERCARD and AMERICAN EXPRESS.
8. SHIPPING
To guarantee the best quality of service and the best delivery time, the shipment is made through the collaboration of MMCL LLC with several leading logistics operators in the market in their sector. The logistics operator will depend on the country of the delivery address.
You can modify, cancel or refund the order as long as it has not left our warehouses and has not already been shipped. If it has already been sent, we will not be able to modify or cancel it. In this case returns are provided as per our EXCHANGE policy.
The products purchased through our online store will be sent to the delivery address indicated by the user (either an address or a collection point) once the payment has been verified and received. Orders take 1 - 3 working days to be processed. Thereafter, shipping will take on average 3 - 5 business days for most destinations. Since we are dispatching from DALLAS, please note that longer-distance deliveries to CANADA may take a few days longer. Custom clearance in certain countries may delay deliveries. This period includes only working days, excluding Saturdays, Sundays and holidays. The maximum delivery period is 1 month. Delivery time may vary in case of external events such as extreme weather, traffic jams, etc. The availability indicated on the website is indicative and does not guarantee the delivery of your order. We prepare and ship orders from Monday to FRIDAY.
The cost of shipping is free on orders over $50 for USA orders and $200 for CANADIAN. In the event that the order does not reach the minimum to get free shipping, the shipping cost will be calculated at checkout.
MMLC LLC is not responsible for tariffs and customs expenses that the order may incur. The total amount of the order does not include tariffs or customs charges, these vary from one country to another and it is the buyer's responsibility to be informed and know the tariffs and charges of their customs. If the order is refused and/or abandoned by the customer due to customs fees and charges, we will not provide a refund in any case.
9. EXCHANGES AND RETURNS
If you need to return a product, you can consult the "Changes and returns" page where the necessary steps to make the return are explained in detail. Once we have received your return request, we will contact you within 1-2 business days.
In accordance with the law, the term to change or refund the purchase is 14 calendar days from the date of delivery of the order. When the 14-day period expires on a Saturday, Sunday or holiday, it is extended until the next business day. Purchase cannot be returned or refunded after 14 days of receipt.
All customers will assume the costs of returning the items, except where incorrectly shipped or manufacturer defect. Returns will be carried out by the means that our staff will indicate when you contact them to make the return. Scrupulously respect the procedure transmitted by our staff. Products must be returned in their original packaging, unused and unwashed, and must also bear the corresponding original labels.
The customer is responsible for the products and items until they are returned to us, and must be responsible for their correct packaging when making the return so that they are not damaged in transport.
In order to be reimbursed, receipt of your return must be confirmed by AddictedUSA. Once the package with your return arrives at our warehouses and our staff has confirmed that everything is correct, we will proceed with your return. AddictedUSA will review all damaged, incorrect or defective products that are returned. If we do not believe that the returned product is defective, damaged or incorrect, we reserve the right to re-invoice you and any associated costs.
When you want to return your order and it is not due to an error committed by AddictedUSA, we will refund the amount of the product but not the expenses associated with the order, such as transport, collection or packaging as a voucher to be used on AddictedUSA.
Items must be new and unworn, re-saleable, with no damage or traces of deodorant or makeup, with all tags and in their original packaging. If the items have been used they cannot be returned for hygienic reasons.
Certain products cannot be returned due to their nature (such as cockrings, dildos, etc). In the cases that apply, it will be informed and indicated that the return is not possible in the description of the product.
In the event that it is a return due to a change in size or to buy another product available on our website, you will be reimbursed the total amount of the items or your purchase (not including shipping costs) through a coupon discount redeemable on our website, so you can place a new order with the correct size or the desired products.
Refund to original forms of payment will only occur for an error on AddictedUSA's part where AddictedUSA cannot replace the incorrectly shipped or defective item. Refund's can also be granted on a case by case basis with a 10% restocking fee.
You must return or send the goods directly to us, without undue delay and in any event within 14 calendar days. The deadline will be met if you return the goods before the end of the period.
10. NO SALE
The items offered on this website are intended for the personal and non-commercial use of our customers. Reselling any ADDICTED Website Products without the explicit written consent of ADDICTED is strictly prohibited. Multiple orders from ADDICTED that are considered commercial quantities will not be accepted.
11. WARRANTY
For this purpose, remember that you have an email address / customer service contact form through which we will respond as soon as possible.
12. INTELLECTUAL PROPERTY
All the contents of the website: texts, photographs, graphics, images, icons, technology, software, links and other content, as well as the graphic design and source code, are the intellectual property of AddictedUSA. Therefore, the user is not transferred any right to exploit them beyond what is strictly necessary for the proper use of the site. These rights are registered in the register of intellectual property.
The user acknowledges that all the elements of the website and of each of the products, including the information and materials contained therein, the brands, the structure, the selection, the layout and the presentation of the content, and the computer programs used in relationship with them, are protected by intellectual property rights of AddictedUSA or through third parties, and that the General Conditions do not confer any right that is not specifically covered in these intellectual property rights.
The total or partial reproduction or representation of the pages, data and all the elements that make up the website by any means or support is prohibited and is considered counterfeiting without the authorization of the rights holders.
13. PASSWORDS
AddictedUSA will facilitate the use of personal passwords to the user who registers as such on the website. These passwords will be used to access the services provided through the website. The user will keep his password under his exclusive responsibility in strict and absolute confidentiality, assuming therefore, damages or consequences of any kind that arise from the violation or disclosure of his secret password. For security reasons, the password used to access the services linked to the website can be changed at any time by the user. You agree to notify AddictedUSA immediately of any unauthorized use of your password or access by unauthorized third parties. If the user forgets or loses his password, he can generate a new one through the process offered on the website.
14. LIABILITY
MMCL LLC is not responsible for any damages that may result from the incorrect use of this website or any of the websites linked to ours. With regard to links or hyperlinks, we do not assume any responsibility for those that refer to our website.